Return & Refund Policy
Thank you for shopping with us. We are committed to providing high-quality womenswear and a seamless shopping experience. Please review our return and refund policy carefully before making a purchase.
1. General Return Policy
We accept returns on eligible items within 14 days of delivery.
To be eligible for a return:
Items must be unworn, unwashed, and in original condition
All original tags and packaging must be attached
Proof of purchase is required
Items that do not meet these conditions may not be accepted for return.
2. Non-Returnable Items
Due to the nature of our products, the following items are final sale and cannot be returned:
Custom-made or made-to-order items
Personalized or altered garments
Sale or discounted items (if marked “Final Sale”)
Gift cards
3. Custom Orders
All custom-made items are produced specifically for each customer based on selected designs, fabrics, and measurements.
Therefore:
However, if your item arrives defective or significantly different from your confirmed order, please contact us immediately.
4. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery with:
We will offer a replacement, repair, or full refund depending on the situation.
5. Refund Process
Once your return is received and inspected, we will notify you of the approval status.
If approved:
Refunds will be issued to your original payment method
Processing time: 5–10 business days, depending on your bank or payment provider
Shipping fees are non-refundable.
6. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service, as we are not responsible for lost return packages.
